Greeting from Hinduja Global Solutions!!!
HGS a global BPO leader with 26000 employee across 11 countries with 58 delivery centres is hiring for Sr.Analyst,Team Lead and AM WFM.
HGS a global BPO leader with 26000 employee across 11 countries with 58 delivery centres is hiring for Sr.Analyst,Team Lead and AM WFM.
The WFM & MIS expert is expected to have a strong competency in WFM, eWFM, Scheduling, MIS preparation & reporting.
Experience: Excellent excel skills is a must for this role with over 2years of experience in MIS & WFM profile
Experience: Excellent excel skills is a must for this role with over 2years of experience in MIS & WFM profile
Key qualities:
1. Between 2 to 4 years of WFM experience with inbound voice centers
2. Candidates must have WFM & eWFM scheduling experience with international processes (Aspect tool) & empower
3. Hard core scheduling experience on any WFM tool (eWFM experience shall be given preference)
4. Hand on experience on forecasting/capacity planning for inbound voice operations
5. Familiarity with tools like Blue pumpkin/CMS/Nortel/ etc.
6. Through knowledge of scheduling concepts/techniques and optimization opportunities
7. Advanced knowledge/experience on excel
8. Ability to work and deliver under pressure
9. Good communication skills
2. Candidates must have WFM & eWFM scheduling experience with international processes (Aspect tool) & empower
3. Hard core scheduling experience on any WFM tool (eWFM experience shall be given preference)
4. Hand on experience on forecasting/capacity planning for inbound voice operations
5. Familiarity with tools like Blue pumpkin/CMS/Nortel/ etc.
6. Through knowledge of scheduling concepts/techniques and optimization opportunities
7. Advanced knowledge/experience on excel
8. Ability to work and deliver under pressure
9. Good communication skills
10. Flexible to work in shifts
Job Location: HGS Bangalore Bommanahalli.
Direct Walk in-
Interview Dates: Monday;1-Dec-2014 To Saturday;6-Dec-2014.
Time: 10:00AM to 5:00PM.
SPOT OFFERS FOR THE RIGHT CANDIDATES!!!
Interested candidates walk in to below mentioned address
VENUE DETAILS:
HGS House,
#614, Vajpayee Nagar, Bommanahalli, Hosur Road,
Bangalore. PIN - 560068. India
Landmark: Next to coupon Mall & diagonal Opp to Robert bosch
Contact Person: Anil
Contact No:
OFFICE: X 154
Email id: Anil.KL@teamhgs.com
Kindly walk in with your friends who are keen in building career in an esteem organisation HGS.
With Best Regards,
Anil.KL
HGS Recruitment Team.
Bommanahalli Bangalore.
Direct Walk in-
Interview Dates: Monday;1-Dec-2014 To Saturday;6-Dec-2014.
Time: 10:00AM to 5:00PM.
SPOT OFFERS FOR THE RIGHT CANDIDATES!!!
Interested candidates walk in to below mentioned address
VENUE DETAILS:
HGS House,
#614, Vajpayee Nagar, Bommanahalli, Hosur Road,
Bangalore. PIN - 560068. India
Landmark: Next to coupon Mall & diagonal Opp to Robert bosch
Contact Person: Anil
Contact No:
OFFICE: X 154
Email id: Anil.KL@teamhgs.com
Kindly walk in with your friends who are keen in building career in an esteem organisation HGS.
With Best Regards,
Anil.KL
HGS Recruitment Team.
Bommanahalli Bangalore.
Salary: INR 1,50,000 - 5,50,000 P.A. Best in the market
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Team Leader -(Technical)
Role: Team Leader -(Technical)
Keyskills: RTA, WFM, work force management, scheduling, rostering, MIS, Mis Reporting, eWFM, Aspect tool, Blue Pumpkin, iex, aspect, avaya, Excel Macros, Excel, MS Excel
Desired Profile
Education:UG -Any Graduate - Any Specialization, Graduation Not Required
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required
Company Profile
HGS is a world leader in Customer Relationship and Business Process Management. Our operational excellence, combined with functional expertise, has made us the "Preferred Partner" for most of our clients. HGS has a global footprint with 58 delivery centres in India, US, Canada, Jamaica, Philippines, Germany, Italy, Netherlands, France. Middle East and UK. With our targeted solutions, designed for the diversified sourcing and servicing needs of our clients, we live by our mission of making our clients more competitive. The Contact Centre & Back Office Services Division houses multiple international voice centres & back office processing units for leading Insurance, Telecommunications, Pharmaceuticals, Life Sciences, Banking & Financial Services, Consumer Electronics / Products, Technology, Automotive, Government, Media & Entertainment, Energy & Utilities and Transportation & Logistics companies. With an inspired global team of over 25,000+ people, we partner with our clients to deliver outsourced contact centre and back office solutions that improve business processes and strengthen customer relationships.
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