EMC Looking for Technical Support-captiva Input Accel Professionals

Who we are EMC is a global leader in enabling businesses and service providers to transform their operations and deliver Information Technology as a service. Fundamental to this transformation is cloud computing. Through innovative products and services, EMC accelerates the journey to cloud computing, helping IT departments to store, manage, protect and analyze their most valuable asset - information - in a more agile, trusted and cost-efficient way. What we do EMC works with organizations around the world, in every industry, in the public and private sectors, and of every size, from startups to the Fortune Global 500. Our customers include banks and other financial services firms, manufacturers, healthcare and life sciences organizations, Internet service and telecommunications providers, airlines and transportation companies, educational institutions, and public-sector agencies. EMC also provides technology, products, and services to consumers in more than 100 countries.

Designation	EMC Looking for Technical Support-captiva Input Accel Professionals
Job Description	Requirement Details: Strong experience in Captiva Input Accel. Experience in Captiva modules such as (Inputaccel, eInput, Dispatcher). Working knowledge in Documentum 5.x, 6.x Experience with various Documentum technologies and products including Content Server and Web. Strong analytical and troubleshooting skills  Strong deductive logic, decision making & analytical skills  Must possess strong organizational, interpersonal & communications skills
Desired Profile	Job Responsibilities: Provide technical engineering support to our Enterprise customers running the Captiva platform.  Provide advanced troubleshooting and diagnostics.  Perform testing and reproduction of customer reported issues.  Provide product specific bug replication and patch verification.  Interact with Current Product Engineering (CPE)/Sustaining Engineering, Product Management on both proactive and reactive basis Flexible to work in 24/7 evening shifts Work on customer issue remotely via phone/email/chat/WebEx.
Experience	3 - 7 Years
Industry Type	IT-Software / Software Services
Role	Technical Support Engineer
Functional Area
Education	UG - Any Graduate - Any Specialization, Graduation Not Required PG - Any Postgraduate - Any Specialization, Post Graduation Not Required Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required
Location	Bengaluru/Bangalore
Keywords	Web Technologies Troubleshooting Skills Analytical Skills Captiva Input Accel InputAccel Captivadocumentum filenet
Contact	Sudip Hazra EMC Data Storage Systems (India) Private Limited